Most of the time, my job is all right. A little boring, a little easy, a little uninspiring, but there aren't any major drawbacks and I like the people I work with, so it's okay. Then there are the days, like yesterday, really good days, that make me wonder why I never worked in the hospitality industry before.
It isn't big things or lots of things that make it a good day. It's one little thing. It's the satisfaction of knowing you've made someone else's day, or week. That something you, or even the staff you work with, has done has made a small part of their dream come true.
Yesterday, we had a couple staying with us that had just been married, and were spending one night at the hotel. They were having a small dinner reception (8 people) and had requested a small, inexpensive wedding cake, and a couple of small bouquets for the table. Not only were we able to fill these requests, but we were also able to fill the requests of their loved ones, who had called in the days before with little gifts (champagne, fresh strawberries, etc) and cards to be in their room on arrival. The icing on the cake for me was that, because another guest had decided to depart early, we were also able to give the couple a complimentary upgrade to a bigger, nicer room.
Hearing people say that their time at the hotel was the best vacation they've been on in years, or the most relaxing, or more than they could have hoped for, makes me pretty happy I fell into the job I did.